Get ready to revolutionize your patient support services program! Join industry leaders and compliance and operations teams at the premier Patient Support Services Congress 2024. Hosted by Informa Connect, this premier conference delves into innovative access strategies, patient engagement, compliance practices, and much more.
Scheduled for November 20-21, 2024 at the Hilton Penn’s Landing in Philadelphia, PA, this trending event is not to be missed. Claritas Rx will be exhibiting at booth #7, so be sure to stop by to meet the team and discover how our AI-driven solutions can help boost fill rates and enhance therapy adherence.
Beyond the extensive networking opportunities, we’re excited to learn more about enhancing program performance, tackling complex compliance challenges, and adapting to the ever-evolving regulatory landscape. This event is bound to spark innovation, equipping attending with the tools they need to help improve compliance in patient support programs and patient outcomes.
Day One: Uncovering the Future of Patient Support
The conference will kick off with early-morning networking over a continental breakfast after registration. Following this, keynote speakers and industry experts Callie Mertel and Jeff Park will take the stage, delivering insightful presentations that will set the tone for the day.
The day will feature several key discussions, exploring topics such as evaluating operational models of patient support programs and gaining insights from patient interactions. One highlight will be the session “Unleashing the Power of AI for Patient Support,” presented by Rebecca Cotton and Chad Ramsey from Cardinal Health™ Sonexus™ Access and Patient Support. This session promises to offer valuable insights into leveraging AI’s potential to innovate in patient support services.
The conference continues into the afternoon with two specialized tracks: Compliance and Legal, or Innovation and Operations. The Compliance and Legal track will explore topics like cultivating a culture of compliance and understanding its role in field-based positions. Later in the afternoon, delve into data privacy laws, followed by a vital discussion on diversity, equity, and inclusion. This conversation will highlight the evolution of patient support programs, ensuring a thought-provoking conclusion to the Compliance and Legal track.
Meanwhile, the Innovation and Operations track will delve into support services in retail pharmaceuticals and share valuable insights from interviews with payers and PBMs. Later on, discussions will focus on optimizing rare-disease patient support programs and understanding the lifecycle of these programs.
The day will end with a networking reception, offering attendees the opportunity to mingle and reflect on the insights gained throughout the event.
Day Two: Collaborating for the Success of Patient Services
The second day of the conference begins with a networking session alongside a continental breakfast. Following this, Chairman Jeff Park will deliver an insightful overview of the key highlights from the previous day’s discussions
Throughout the day, immerse yourself in topics such as the effects of the Inflation Reduction Act and maintaining patient support in a dynamic landscape. We’re particularly looking forward to the session, “Optimizing Patient Services — Leveraging Data and Technology to Improve Patient Programs,” moderated by Stuart Kamin, Senior Vice President of Analytics & Innovation at Claritas Rx. With his vast experience and innovative strategies, Kamin will offer insights into digital tools and solutions revolutionizing patient support services. Joining him are esteemed panelists Wendy Interiano from Genmab, Diana Villanova from Catalyst Pharmaceuticals, and Colette Flack from Day One Biopharmaceuticals, who will share valuable perspectives drawn from their extensive expertise.
Later in the afternoon, take part in a roundtable discussion, providing an ideal setting for in-depth conversations. The focus will be on fostering collaboration throughout the patient services lifecycle, refining leadership skills for recruiting and managing patient services teams, and integrating patient ambassadors into support programs—an excellent way to conclude the congress.
Conclusion
The Congress offers a unique platform to learn about the latest trends and high-risk areas within patient services. Uncover the newest digital tools to personalize patient engagement, enhance access, and drive program efficiency. Discuss top-of-mind compliance issues, and participate in intimate roundtable talks about the industry’s current hot topics. If you haven’t already, mark your calendars, book your conference pass, and prepare to navigate the future of patient support services. We hope to see you there!