Patient Watchtower
First and only care coordination platform designed for specialty and rare disease patients
Discover Patient Watchtower: the first and only care coordination platform designed for specialty and rare disease patients. Patient Watchtower seamlessly merges complex and fragmented patient data from various sources and creates immediate actionable insights, accelerating access to timely interventions and treatments. Powered by artificial intelligence and machine learning (AIML), this SaaS solution microtargets patients based on risk factors to ensure they receive prompt treatment.
With Patient Watchtower, you can:
- Transform how you approach patient service with unprecedented visibility into patient journeys and predictive AI insights that identify risks before they arise.
- Empower your teams to tackle challenges head-on, collaborate seamlessly, and offer real-time inquiries and updates with our app.
- Enhance partner cooperation and support, even in the most complex cases, to deliver a superior patient experience.
Features:
- Tailored at-a-glance patient journey dashboard – customized to how the company envisions the patient journey
- Daily status updates providing Patient Services Teams visibility to high-priority patient cases requiring immediate attention
- Instant access to a patient’s detailed case history
- Streamlined partner collaboration through real-time, shareable information
- Predictive analytics using machine learning on patient risk factors such as prescription discontinuation and abandonment
Benefits:
- Always know your patient’s treatment status
- Understand the “why” behind the current status
- Intervene earlier to help patients get access to treatment
- Streamline patient care plan coordination in one platform
- Improve first fill rates by 20% and enhance patient adherence for patients experiencing delays
Patient Journey Tracking

Patient Watchtower offers real-time at-a-glance insight into where patients are within their treatment journey at any given moment. Powered by a global analytics framework, it establishes and customizes treatment milestones tailored to your brand. Configurable exception thresholds allow you to monitor patient access at each step, ensuring a seamless journey to initiate and maintain treatment with your brand. Effortlessly track patients progressing smoothly or identify those encountering challenges, all in one streamlined view.
Predictive Risk Profiling
Our AI model can be added to the Claritas Rx Patient Watchtower to identify at-risk patients and predict when they are likely to experience issues with access to treatment – leveraging our machine learning algorithms.

Accuracy in Predicting
Treatment Discontinuation
Smart Case Coordination
With the smart case coordination portal, you and your partners can quickly identify patient treatment issues, such as abandonments or discontinuations, and streamline your case coordination efforts to act faster. Our solution lets you and your partners look at the same information and prioritize your focus and resources. Information is current, not buried in days-old excel data.
AI-Driven Precision at Every Stage of the Patient Journey
Explore how Patient Watchtower can revolutionize your approach to patient support.
We quickly can identify patients who need assistance, streamlining their journey to not only begin therapy but also continue with it, all while ensuring they receive the care they require"
- Head of Patient Services, Medium-Sized Biopharmaceutical Firm Specializing in Rare Diseases
Request a Demo
Experience our Patient Watchtower firsthand.